Frequently asked questions about the BPMA online shop...
What forms of payment do you accept?
We accept Mastercard, Visa, Visa Debit, Delta and Maestro.
Will you retain my personal or credit card details?
The British Postal Museum & Archive will not retain your credit card details after your order has been processed. We will retain your email and postal address details but these will not be used by a third party.
How safe is shopping online with the BPMA?
Sage Pay is a secure platform used by our shop for processing your on-line payments. Information entered is fully encrypted and the system is audited by the Payment Card Industry Security Standards Council.
How will I know if my order has been placed successfully?
Once your order has been submitted successfully you will receive an automated confirmation email with your order details and a order number.
When will my payment be processed?
Payment is taken at the time of placing an order online.
Can I use a discount code?
Yes. If you have a discount code enter this at check out. But only one code can be used per transaction.
Can I send orders to a different address?
Yes. When you place your order you will be asked for a billing address and a delivery address which can be different.
Do you accept international orders?
Yes we do. All payments will be taken in Pounds Sterling.
We regret we are currently unable to deliver to the following countries: Belarus, Burma/Myanmar, Democratic Republic of Congo, Eritrea, Federal Republic of Yugoslavia & Serbia, Iran, Iraq, Ivory Coast (Cote D'Ivoire), Lebanon, Syria, Liberia, North Korea, Republic of Guinea, Somalia, Sudan, Zimbabwe, Cuba, Balkans, Libya.
How much do you charge for postage?
£3.50 for UK orders, £6.50 for orders in EU countries and £8.50 for orders to the rest of the world. There are no postage charges for the Virtual Gifts.
How long will my order take to arrive?
For UK deliveries please allow seven working days from the time you place your order. For European orders, please allow up to 10 working days. For the rest of the world, please allow up to 21 working days. Please bear in mind that items are sometimes delayed in customs, which is beyond our control.
How will I know when my order has been sent?
Once your order has been dispatched you will receive an e-mail to confirm this.
What if I change my mind or have made a mistake on my web order?
If you have already completed your order please email us as soon as possible so we can amend the order.
What is your online return policy?
The British Postal Museum & Archive want you to be happy with your purchase. If you are unhappy with any item or if it has been damaged in transit, or becomes faulty, please return it in its original packaging and with your order documents to:
The British Postal Museum & Archive
Room 309 3rd Floor
5 Almeida Street
Please return it within 14 days of receiving the order. We will issue a refund or replacement at your request, within 5 days of receipt of the returned goods. If the item is damaged in transit, was incorrectly supplied, or develops a fault, we will refund the cost of postage, but in all other cases, the cost of returning the item will be at the customers expense. We strongly recommend that when returning items you obtain a proof of posting (free from the post office) as we cannot accept responsibility for any returned items that are lost in the post. This does not affect your statutory rights.
Please note that Virtual Gifts cannot be refunded or replaced.
Alternative ways to order
We would prefer that you place your order online but alternative ways to purchase are:
In person at The British Postal Museum & Archive, Freeling House, Phoenix Place, London, WC1X 0DL
By telephone by calling 020 7239 5125 with the item name, quantity, price and your card details
By post Please include product details, your address and contact phone number and return it to the address above with your cheque payment made payable to Postal Heritage Services Limited.